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Committee for Ethnic Affairs posts lowest reform index

Thuy Dung
Thursday,  May 3,2018,17:01 (GMT+7)
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Committee for Ethnic Affairs posts lowest reform index

Thuy Dung

HANOI – The Committee for Ethnic Affairs gets the lowest score of 72.1% in the 2017 Public Administrative Reform Monitoring and Evaluation Indicators (PAR Index) while the State Bank of Vietnam takes the top spot at 92.3%.

The Ministry of Home Affairs held a conference on May 2 to release the 2017 PAR Index and the 2017 Satisfaction Index of Public Administration Services (SIPAS).

According to the ministry, local governments across the nation made efforts to improve the quality of services delivered by their officials, and take measures to handle those violating regulations while implementing administrative procedures for residents and organizations.

Only 3.35% of respondents at the 2017 SIPAS said they were targets of harassment by local authorities while a mere 1.85% was suggested paying informal fees contrary to prevailing regulations. However, the report reveals these bad behaviors existed in all of 63 provinces and cities.

Pham Minh Hung, head of the Administrative Reform Department under the ministry, said a staggering 78.1% of respondents came to State agencies once or twice to solve their administrative procedures while roughly 17% of them needed three or four visits.

He added a whopping 91.7% of surveyed residents and organizations received their results of public services on time. A mere 5.9% had results obtained late, of which around 32.7% and 11.09% got notices and apology notes respectively from State agencies for their delays.

However, there is still “a provincial government (that) neither announces nor apologizes for its late results to local residents and organizations,” he noted.

The State Bank of Vietnam had the highest score of 92.3% in the 2017 PAR Index, 32 basis points lower than that of 2016 while the Committee for Ethnic Affairs got the lowest score of 72.1%.

Nine agencies saw increases in their scores compared with the previous year, namely the Ministries of Information-Communications, Justice, Industry-Trade, Foreign Affairs, Agriculture-Rural Development, Home Affairs, Natural Resources-Environment, Education-Training, and Labor-Invalids-Social Affairs.

On the contrary, the Ministry of Health suffered a major setback from the 2016 figure of 79.6% to 72.4% in 2017. The ministry was ranked 18th out of 19 ministries and equivalent agencies. The Ministry of Planning and Investment was in the same boat, having its score going down 7.9 points to 72.6%.

“2017 witnessed persistent shortcomings and weaknesses of ministries and ministerial agencies in the application of information technology in their management and governance process, as well as provision of online public services,” stressed Hung of the Administrative Reform Department.

Deputy Prime Minister Truong Hoa Binh urged ministries and local governments to address their shortcomings in their public services in a bid to enhance their service quality.

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